As REED Turkey, we are looking for a "Collections & Disputes Team Leader" with below requirements for our client in FMCG sector.

Qualifications

• 3+ years of accounting or accounts receivable or collections management experience,
• Experience in running language-centric teams supporting large customer populations,
• Fluency in English; One of the following languages will be considered an advantage: Turkish, Arabic or Russian,
• High standard of written and verbal communication skills,
• Demonstrated team leadership, motivational and coaching skills,
• Previous experience in ERP is essential and knowledge of SAP would be considered an advantage
• Strong customer service skills to both internal and external customers,
• Excellent negotiation skills,
• Confident, self-motivated and enthusiastic,
• Highly proactive; seeks continuous improvement in self and others,
• Goals and results orientated,
• Highly organized with attention to detail,
• Assumes ownership and accountability,
• Ability to bring, lead and manage change,
• Detail oriented with excellent analytical and problem-solving skills.

Job Description

• Provides high quality collections service in a timely manner to countries across the firm,
• Implements collection strategies to maximise recoveries and increase the quality of customer service,
• Runs a language-centric team striving for superior collection results,
• Records and analyses disputes with customer and ensures their timely resolution,
• Identify process improvements that need to be pursued in order to prevent disputes re-occurring again in the future,
• Co-operates closely with the AR, Legal and Commercial teams so that disputes are resolved the soonest possible before an outstanding debt is turned un-collectible,
• Monitoring the Accounts Receivable portfolio for trends and warning signs,
• Develop high performing teams through staff personal development plans and effective coaching,
• Provides coaching, development and motivation to the Collections & Disputes Management team to enable each to maximise their individual and team performance,
• Continually review, challenge and update processes and practices to provide the most efficient and cost effective best practice,
• Support the country change management processes,
• Contributes to the recruitment and development of a skilled Collections & Disputes Management team by ensuring training, knowledge transfer and work-shadowing is completed.