Collections & Disputes Team Leader

Job details

As REED Turkey, we are looking for a "Collections & Disputes Team Leader" with below requirements for our client in FMCG sector.


  • 3+ years of accounting or accounts receivable or collections management experience,
  • Experience in running language-centric teams supporting large customer populations,
  • Fluency in English; One of the following languages will be considered an advantage: Turkish, Arabic or Russian,
  • High standard of written and verbal communication skills,
  • Demonstrated team leadership, motivational and coaching skills,
  • Previous experience in ERP is essential and knowledge of SAP would be considered an advantage
  • Strong customer service skills to both internal and external customers,
  • Excellent negotiation skills,
  • Confident, self-motivated and enthusiastic,
  • Highly proactive; seeks continuous improvement in self and others,
  • Goals and results orientated,
  • Highly organized with attention to detail,
  • Assumes ownership and accountability,
  • Ability to bring, lead and manage change,
  • Detail oriented with excellent analytical and problem-solving skills.

Job Description

  • Provides high quality collections service in a timely manner to countries across the firm,
  • Implements collection strategies to maximise recoveries and increase the quality of customer service,
  • Runs a language-centric team striving for superior collection results,
  • Records and analyses disputes with customer and ensures their timely resolution,
  • Identify process improvements that need to be pursued in order to prevent disputes re-occurring again in the future,
  • Co-operates closely with the AR, Legal and Commercial teams so that disputes are resolved the soonest possible before an outstanding debt is turned un-collectible,
  • Monitoring the Accounts Receivable portfolio for trends and warning signs,
  • Develop high performing teams through staff personal development plans and effective coaching,
  • Provides coaching, development and motivation to the Collections & Disputes Management team to enable each to maximise their individual and team performance,
  • Continually review, challenge and update processes and practices to provide the most efficient and cost effective best practice,
  • Support the country change management processes,
  • Contributes to the recruitment and development of a skilled Collections & Disputes Management team by ensuring training, knowledge transfer and work-shadowing is completed.


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