Warranty Specialist

Job details

As Reed Turkey, we are looking for a " Warranty Specialist" with below requirements for our multinational client operating in Automotive After Market.

Qualifications

  • Technical qualification with University/Associate degree in the Automotive or Engineering segment,
  • Vocationally trained in commercial or specific technical subject matter in automotive or industry technology,
  • Minimum 2 years experience in technical warranty processes,
  • Good verbal and written communication skills,
  • English speaking and writing skills is essential,
  • Good interpersonal skills including the ability to work as part of a team,
  • Valid driving license holder.

Requirements

  • Execute local technical warranty claim analysis,
  • Perform complain management,
  • Deliver remote support to customers,
  • Support quality assurance,
  • Perform support on fairs,
  • Conducts technical training (programs, workshops) for technical service and sales staff, customers or sales partners,
  • Join technical service meetings in providing technical assistance to customers to gain first-hand insights,
  • Analyse customer complaints and evaluate training needs.
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