Technical Product Specialist

Job details

As Reed Turkey, we are looking for a "Technical Product Specialist" with below requirements for our client is one of the biggest player in Automotive sector.


  • University degree in Mechanical Engineering, Mechatronics Engineering, Automotive Engineering or Electrical Engineering,
  • Minimum 5 years’ experience in automotive industry preferably at Product Development, Quality and/or Aftersales Departments,
  • Good verbal and written communication skills both in German and English,
  • Experience troubleshooting and responding to customer concerns,
  • Experience in service diagnostic imaging equipment is an asset,
  • Experience in Project Management,
  • Knowledge about automotive industries/products, heavy trucks knowledge is a plus,
  • Knowledge of tool manufacturing process,
  • Location is in Germany.


  • Acts as the primary liaison between company and importer/dealers,
  • Evaluates and prioritizes customer support cases,
  • Communicates and solves customers' problems via phone, email, live chat and face-to-face meetings,
  • Provides technical support to services for the high level problematic issues,
  • Support launch pack phases to ensure service required deliverables are in line with GPDS to provide a serviceable product and service support that meets customer expectations,
  • Tracks and manages quality issues working with all internal groups, including warranty, quality, product developments and marketing teams,
  • Becomes a consultor for service operations such as roadside assistance, initial parts, tooling capability, required trainings etc.,
  • Supports special tool development and production,
  • Assesses after market applications and modification requests,
  • Basic troubleshooting, installation, maintenance and repair on designated equipment,
  • Supports preparation and announcement of technical documents (User Manual, Warranty Manual, Service Repair Manuals, Technical Service Bulletins and similar) in timely manner.
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